POLICY AND SHIPPING
We accept Paypal and Stripe payment methods and ensure all transactions and data shared on our website is within a secure environment and authenticated by a trusted Certificate Authority.
Please allow 1-4 working days.
- United Kingdom
- 2-4 business days
- North America
- 2-4 weeks
- 6-12 business days
- Australia, New Zealand and Oceania
- 2-4 weeks
- Asia Pacific
- 2-4 weeks
- Latin America and the Caribbean
- 2-4 weeks
- North Africa and the Middle East
- 2-4 weeks
I’ll do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Q: Do you ship worldwide?
A: Yes! We ship worldwide! However, there are some locations we are unable to ship packages. If we cannot ship to your location, we will promptly contact you.
Q: For INTERNATIONAL orders, Is there any VAT, custom’s taxes and import duty fees?
A: Please check with your country’s customs office. If your country impose VAT, import duty/taxes or any other fees, the recipient/buyer is responsible for them. We can not mark as gift on the customs form.
Q: How much does shipping cost?
A: By adding prints to your cart, you can instantly view the shipping charge prior to purchase. There is no additional shipping fees for multiple prints! Please note, we are not responsible and can not refund or accommodate shipping fees for transit time delays.
Q: How do you ship packages?
A: Print sizes up to 8×0″ and A4 are shipped flat in a rigid photo cardboard envelope and protective reinforcing chipboard. Larger sizes are rolled and shipped in a sturdy poster mailing tube. May be subject to change.
Q: My prints arrived damaged. What should I do?
A: While extremely rare, if a package ends up damaged during transit, we are happy to send a replacement. In order to receive the replacement, customer must contact us within 3 days of delivery date with photos of damaged prints and photos of shipping package with the shipping label showing. The photos must show the front side (artwork) of the print.
Q: My package is being held by local post office or customs office. What should I do?
A: *For USA orders, call USPS (1-800-275-8777 ) and arrange for a pick up or redelivery. *For International, track your package on your country’s post office website with the tracking number and contact them for details. All recipients must pick up the package. If package is refused due to VAT, import duty/taxes and/or other fees imposed by the destination country or unclaimed for any reason, the returned item will be given to local charity or buyer must pay for the re-shipping fees. While shipping delay is rare, domestic package could take or is considered lost after 4 weeks and 8 weeks for International package by the postal service.
Q: My package has been shipped, but I accidentally put incorrect shipping address. What can I do?
A: For USA post you may redirected the package to you for a fee from the link below. USPS Package Intercept® is available between domestic addresses only.
We only ship to the shipping address on your invoice. We use automatic shipping label printer which prints exact same shipping address on your invoice/receipt. If your package is returned to us due to an undeliverable or incorrect address and needs to be reshipped, the buyer must pay for the shipping fees. We can re-send you the prints, only if we receive the prints back so please double check your shipping address.
RETURNS AND EXCHANGES
Q: What is your return policy?
A: If you are dissatisfied with your purchase, you may contact us within 7 days and return the prints within 14 days of the delivery date. Refund will be issued excluding shipping charges after we receive the prints back in original condition, in their original packaging. All customers must contact us first to obtain Return Authorized Number. Unauthorized returns will be donated to local charity. Customer is responsible for any return shipping fees. Any Customized, Street Map and Personalized name prints are not returnable. Please note, we are unable to offer exchanges.
ADDITIONAL POLICIES AND FAQs
Q: Do you offer/sell Digital Downloads or Frames?
A: Unfortunately, we do Not offer/sell Digital Downloads or Frames. We only offer prints for sale.
Q: Is the color going to be same as what I’m seeing on my monitor?
A: We have professionally color calibrated our monitor. Actual colors may vary slightly due to your monitor settings.
Q: What is your copyrights policy?
A: Every artworks and images in our shop can not be reproduced, resold or used in any form. Sale of this print does Not transfer copyright. Images can not be reproduced, resold or used in any form without written consent. By purchasing this item you are agreeing to our shop policies.